Terms & Conditions

1. About DoorFit

DoorFit provides fitness and personal training services, including home personal training, online fitness training, weight-loss programs, strength training, and related fitness guidance. DoorFit may assign a suitable certified trainer based on your location, fitness goals, availability, and selected service.

2. Eligibility

Customers must provide accurate and complete information while booking or using our Services. Customers under the age of 18 may use our Services only with the consent and supervision of a parent or legal guardian. DoorFit reserves the right to decline or discontinue a service where it reasonably believes that providing the service may create a safety risk.

3. Fitness & Medical Disclaimer

DoorFit provides fitness and exercise guidance and does not provide medical diagnosis, medical treatment, or emergency medical services. You should consult a qualified doctor or healthcare professional before beginning an exercise or fitness program, particularly if you have any existing medical condition, injury, physical limitation, are pregnant, are taking medication, or have been advised to restrict physical activity. You are responsible for informing DoorFit and your trainer about relevant health conditions, injuries, limitations, medications, or other information that may affect your ability to exercise safely. By participating in a DoorFit session, you voluntarily assume the normal risks associated with physical exercise and training. If you experience pain, dizziness, breathing difficulty, chest discomfort, or other concerning symptoms, stop exercising and seek appropriate medical assistance.

4. Personal Training Services

DoorFit sessions are designed according to the customer's stated goals, fitness level, available equipment, and other relevant information. Training programs may include strength training, cardiovascular exercise, mobility work, flexibility exercises, weight-management guidance, and other appropriate fitness activities. Specific exercises and methods may vary based on the trainer's professional assessment.

5. Booking & Scheduling

Customers may request bookings through the DoorFit website, WhatsApp, telephone, or other available booking channels. A booking is considered confirmed only after DoorFit provides confirmation. DoorFit will make reasonable efforts to provide sessions at the requested time; however, trainer availability, location, unforeseen circumstances, or operational requirements may affect scheduling. Customers are expected to be available at the confirmed location and time.

6. Cancellation & Rescheduling

Customers who need to cancel or reschedule a session should notify DoorFit as early as reasonably possible. Late cancellations, repeated rescheduling, or failure to attend a confirmed session may result in the session being treated as used. The applicable cancellation and rescheduling rules may vary depending on the package purchased and will be communicated at the time of booking or purchase.

7. Refund Policy

Package payments and session fees are subject to the refund terms applicable to the selected package. Unless otherwise expressly stated by DoorFit in writing, completed or consumed sessions are non-refundable. Where a refund is approved, the amount and processing method will be determined according to the applicable package terms and circumstances. Promotional offers, discounts, trial sessions, and special packages may have separate refund conditions.

8. Pricing & Payments

All prices displayed on the DoorFit website are subject to change. The applicable price will be the price communicated or displayed at the time of booking or purchase. Customers are responsible for making payments through the payment methods accepted by DoorFit. DoorFit may introduce, modify, or discontinue packages, promotional offers, discounts, or pricing at any time.

9. Trainer Assignment & Substitution

DoorFit aims to provide certified professional trainers suitable for the customer's requirements. Trainer assignment may depend on location, availability, specialization, schedule, and customer requirements. DoorFit may change or substitute a trainer when reasonably necessary, including due to illness, leave, scheduling conflicts, operational requirements, or unforeseen circumstances. DoorFit will make reasonable efforts to provide a suitable replacement trainer where required.

10. Customer Responsibilities

• Providing accurate information
• Informing the trainer about relevant health conditions, injuries, limitations, or restrictions
• Following reasonable safety instructions
• Providing a reasonably safe and suitable training space
• Keeping the training area free from avoidable hazards
• Using exercise equipment responsibly
• Treating DoorFit trainers and staff with respect
• Ensuring pets, children, or other household activities do not create avoidable safety risks during training

11. Home Training Environment

Because DoorFit provides training at the customer's premises, the customer is responsible for providing a reasonably safe environment. The trainer may refuse or stop an exercise or session if they reasonably believe that the environment, equipment, or circumstances present a significant safety concern.

12. Trainer Conduct & Customer Safety

DoorFit expects all trainers to maintain professional conduct. Customers may report concerns regarding trainer behaviour, professionalism, safety, or conduct through official DoorFit contact channels. DoorFit may investigate complaints and take appropriate action, including replacing a trainer or discontinuing Services where necessary. Customers are also expected to maintain appropriate and respectful conduct toward DoorFit trainers.

13. No Guaranteed Results

DoorFit does not guarantee a specific amount of weight loss, muscle gain, strength improvement, body transformation, or any other particular fitness result. Results vary between individuals and may depend on exercise consistency, nutrition, sleep, lifestyle, genetics, medical conditions, and adherence to the recommended program. Testimonials and transformations are individual experiences and are not guaranteed results.

14. Nutrition Guidance

Where included in a selected DoorFit package, nutrition or diet guidance is intended for general fitness and wellness purposes and does not replace professional medical or clinical nutrition advice. Customers with medical conditions or specific dietary requirements should consult an appropriately qualified healthcare professional.

15. Online Training

Online training may require a suitable internet connection, compatible device, camera, and appropriate training space. DoorFit is not responsible for interruptions caused by the customer's internet connection, device, electricity supply, or other technical issues outside DoorFit's reasonable control.

16. Privacy & Personal Information

DoorFit may collect and process personal information required to provide its Services, including contact details, booking information, fitness goals, and information voluntarily provided during consultation. Personal information will be handled in accordance with the DoorFit Privacy Policy.

17. Intellectual Property

All content on the DoorFit website, including text, logos, graphics, photographs, videos, designs, branding, and other materials, belongs to DoorFit or its respective licensors unless otherwise stated. You may not copy, reproduce, distribute, modify, publish, or commercially use DoorFit content without prior written permission.

18. Website Information

DoorFit makes reasonable efforts to keep website information accurate and up to date. Prices, services, trainer availability, promotional offers, schedules, and other information may change without prior notice. DoorFit does not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

19. Limitation of Liability

To the maximum extent permitted by applicable law, DoorFit will not be responsible for losses, injuries, damages, or claims arising from circumstances beyond its reasonable control. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law. Customers remain responsible for providing accurate health information and following reasonable safety instructions.

20. Prohibited Conduct

Customers must not harass, threaten, abuse, or discriminate against DoorFit trainers or staff; request inappropriate, unlawful, or non-fitness-related services from trainers; misuse the website or booking systems; interfere with DoorFit systems or operations; use the Services for unlawful purposes; or record, publish, or distribute private trainer/customer interactions without appropriate consent where required by law.

21. Force Majeure

DoorFit will not be responsible for delays, cancellations, or interruptions caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, accidents, public emergencies, government restrictions, transportation disruptions, technical failures, or other unforeseen events. Where reasonably possible, DoorFit will attempt to reschedule affected sessions.

22. Changes to These Terms

DoorFit may update these Terms from time to time to reflect changes in its Services, operations, legal requirements, or business practices. Updated Terms will be published on the website with the revised "Last Updated" date. Continued use of the Services after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by law.

23. Suspension or Termination

DoorFit may suspend or terminate access to its Services where a customer violates these Terms, provides false or misleading information, engages in abusive or inappropriate conduct, creates a significant safety risk, fails to make required payments, or uses the Services for an unlawful purpose. Any applicable refund will be handled according to the relevant package and refund policy.

24. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, disputes arising from these Terms or the Services shall be subject to the jurisdiction of the appropriate courts in Hyderabad, Telangana.

25. Contact Us

For privacy-related matters, please refer to our Privacy Policy.